At Bestabest, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below to ensure a smooth process.
1. Returns
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging with all tags, manuals, and accessories.
- Accompanied by proof of purchase (receipt or order confirmation).
Please note that certain items are non-returnable, including:
- Sale items
- Gift cards
- Perishable goods
2. How to Initiate a Return
To start a return, please contact us at info@bestabest.com with your order number and details of the item you wish to return. Our team will provide you with return instructions and the address to send your item.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a damaged or defective product.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
Please note that the original shipping costs are non-refundable.
4. Exchanges
If you received a defective or damaged item, we’re happy to offer an exchange for the same product at no additional cost. Please contact us within 7 days of receiving your order to arrange for an exchange.
5. Late or Missing Refunds
If you haven’t received your refund within the expected time, please first check with your bank or credit card company as it may take some time before your refund is posted. If you’ve done this and still haven’t received your refund, please contact us at [email protected].
6. Contact Us
If you have any questions about our Refund and Returns Policy, please don’t hesitate to reach out to our customer support team at:
Email: info@bestabest.com